Health Net Federal Services Wins Health Quality and Patient Safety Award

Wednesday, February 7, 2018



Health Net Federal Services, LLC (HNFS) was one of nine recipients awarded the prestigious Military Health System’s (MHS) award for advances in military health care, during ceremonies held at the 2017 Association of Military Surgeons of the United States (AMSUS) Award Dinner in Washington, D.C., on November 30 of last year.

Health Net Federal Services’ Clinical Quality Management Department received the 2017 Healthcare Quality and Patient Safety Award for its successful three-year, in-home colorectal cancer (CRC) screening initiative that showed noteworthy increases in both participation and cancer detection rates among TRICARE Prime beneficiaries enrolled to civilian primary doctors.

The government-approved HNFS CRC screening initiative, conducted in partnership with Quest Diagnostics®, involved the mailing of over 70,000 InSure® FIT™ tests to eligible TRICARE Prime beneficiaries between 2015 and 2017. Over the span of the project, more than 15,000 screening kits were submitted for testing and more than 1,400 were found to need further medical attention after the detection of possible abnormalities.

“Achievements like this just don’t happen,” said HNFS President and CEO Billy Maynard. “There were more than 40 submissions in our category, and thanks to the encouragement and partnership with our TRICARE Regional Office, we believe Health Net Federal Services might be the first managed care support contractor to be awarded this honor. I commend Dr. Joyce Grissom, Jeffrey Schwartz, clinical quality improvement manager, and the entire clinical quality improvement team for their great achievement.”

Additionally, the number of participants in the CRC screening initiative increased from 64.73 percent in 2014, prior to the start of the program, to 71.15 percent in 2015, a nearly 7 percent increase. Over 24 percent of TRICARE beneficiaries invited took advantage of the home screening program in 2017, compared to 20 percent in 2014.

“By directing a portion of our earned incentive dollars to improving the health of TRICARE beneficiaries we were able to implement a prevention program that dramatically boosted CRC screening rates,” Manager of Quality Improvement Dr. Jeffrey Schwartz emphasized.

The MHS annual award dinner honors the nation’s top military treatment facilities for “advancements towards high reliability in healthcare.” The Military Health System is led by the office of the Assistant Secretary of Defense for Health Affairs under the Office of the Undersecretary of Defense for Personnel and Readiness.